Frequently Asked Questions
Do I need a reservation?
Yes - reservations are for a minimum of two guests and must be made at least 48 hours in advance. Payment is taken in full at the time of booking.
When are you open?
Friday to Sunday, 10am to 3pm, with immersive evening experiences on Friday and Saturday from 6pm.
Can I walk in without a reservation?
Our walk-in and to-go menu is available Friday through Sunday - teas, coffee, refreshers and light bites. Tea services require a reservation.
Can you host private events?
Yes - bridal showers, birthdays, book clubs, corporate gatherings and more. Private events are arranged through the inquiry form on our Private Events page.
How do I book?
Use the Reserve button at the top of any page to choose your experience, date and time.
What is your cancellation and refund policy?
More than 72 hours before the reservation: full refund (less non-refundable credit card processing fees, if applicable), or reschedule at no charge. 72 to 48 hours before the reservation: no refund; one complimentary reschedule, subject to availability. Less than 48 hours before the reservation: no refund and no reschedule.